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Jollibee SELF-ORDER KIOSKS level up customer experience

Raymond B. Tribdino (with Jollibee Press Office)

 Roll-out of self-order kiosks done nationwide


JOLLIBEE has taken its mission of spreading the joy of eating to a whole new level with innovations aimed at enhancing total customer experience and convenience. Aside from the recent opening of its new Level Up Joy Store in Katipunan, Quezon City that boasts of a modern design concept and interiors, the country’s leading fast food brand has continued to level up its stores nationwide with the roll out of self-order kiosks in outlets located in key cities and municipalities. 


To date, there are a total of 97 self-order kiosks that have been installed in 37 Jollibee branches all over the country. These include Jollibee branches in BGC Triangle Drive, Katipunan Quezon City, Bay Laguna, Ayala Center Cebu, and Lagao, South Cotabato, with more in the pipeline. Designed to make choosing and ordering meals easier and more convenient, the touch-to-order system was first piloted by Jollibee in 2018.


Apart from providing an elevated customer experience using the latest technology, the self-order kiosks cater to the so-called time and energy-starved customers who prefer to order at their own pace, see the available menu selections, and be given the choice to customize their orders with ease and accuracy. 


With its user-friendly interface, it only takes 3 simple steps to complete one’s order in these Self-order kiosks. To begin ordering, customers need to simply (1) touch the screen to see the menu where they can select their orders for dine-in or take-out. Whether they want large fries to go with their Yumburger or pair their meal with iced tea or pineapple juice, customizing orders and choosing from a variety of add-on choices is a breeze!  (2) Once orders are complete, customers can then proceed to pay using several options: by inserting their credit or debit PayMaya prepaid cards in the payment terminal, or paying with cash at the counter. Happyplüs members can also redeem their points and use them to pay by simply scanning their cards at the promo redemption scanner. (3) After payment, customers are issued queue numbers for claiming of their orders at the counter.


Once they get their order from the friendly Jollibee crew, they can then proceed to find their seat or head out to enjoy their favorite great tasting Jollibee treats! 


In the recent opening of Jollibee’s Level Up Joy Store in Katipunan, 2018 Miss Universe Catriona Gray and Kapamilya actor and Jollibee endorser Joshua Garcia were among the VIP guests who tried out for themselves and experienced the ease of using the self-order kiosks. 


Jollibee shares that the overall response from its customers who have tried this out in these branches has been very positive so far. “We are currently experiencing as high as 63% usage among our customers and a 51%-time improvement in total customer experience” shares Jollibee Philippines’ Restaurant Systems Head Jon Villanueva. “Our users - who are a mix of different age groups - find that it’s easy to use, very convenient, and offers a faster order time.”


Jollibee also introduced another innovation that makes serving langhap-sarap products even faster via the Overhead Transport System (OTS). The OTS is a mechanical conveyor that transports orders from the Kitchen to Jollibee’s takeout counter or drive thru and frees up the store crew handling these to attend to other things. This feature is currently found in select pilot stores:

  1. Jollibee Shell Heritage – Drive Thru; 
  2. Jollibee Shell Feria Commonwealth – Drive Thru; 
  3. Jollibee Cebu – Ayala.


“Bringing satisfaction and joy to our valued customers through innovative ideas and total customer experience has always been one of the thrusts of Jollibee,” Villanueva continues. “Towards this end, we are continuously on the lookout for the latest global technologies and systems to bring in locally, thereby bringing the Jollibee customer experience to even higher levels like ever before.” 

Miss Universe orders Jollibee

That is 2018 Miss Universe Cartriona Gray  making her choices at a Jollibee self ordering kiosk.


The technology behind the kiosk involves an ERP system on many levels within the store.

ORACLE CEO MARK HURD PASSES AWAY

Raymond G.B. Tribdino

  

ABOUT a month after taking a leave of absence for unspecified health reasons, co-CEO of Oracle Mark Hurd passed away last October 18. He was 62.


The company Hurd’s death early on the 18th but did not specify the cause of death. Oracle Chairman Larry Ellison informed employees that their co-CEO had died early in the morning. Ellison said he “missed Hurd a lot” during his keynote at the Oracle OpenWorld 2019 in San Francisco.


In an email sent to all his employees, Ellison wrote, “Oracle has lost a brilliant and beloved leader who personally touched the lives of so many of us during his decade at Oracle.”
 

He ended his communication by saying, “all of us will miss Mark’s keen mind and rare ability to analyze, simplify, and solve problems quickly. Some of us will miss his friendship and mentorship. I will miss his kindness and sense of humor.”


Under Mark’s leadership, Oracle stock had risen about 37% in his five years as CEO alongside Safra Catz, who also longed for Hurd’s presence at the OOW2019. He Catz were appointed as CEOs of Oracle in September 2010. 


Hurd studied at Baylor University in Waco, Texas, on a scholarship. He graduated in 1979 with a bachelor’s degree in business administration. He then office machines maker NCR in 1980, and ten years later married his wife, Paula, a company executive then. His brilliant performance at the company eventually got him the to CEO in 2003. In 2005 he was poached by HP from NCR and became its new CEO.


At the time of his leave he was given a seat in Baylor’s board of regents. The university plans a welcome center bearing his names.


Techsauceph.com condoles with his Paula, and daughters, Kathryn and Kelly. 

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ORACLE OPENS FREE AUTONOMOUS DATABASES

Raymond G.B. Tribdino

               

SAN  FRANCISCO, U.S.A (September 18, 2019) Or


.—Oracle’s Chief Technology Officer Larry Ellison  announced the availability Autonomous Linux operating system and free  tiers of the Oracle Autonomous Database and Cloud, just two of many  significant technologies the Ellison launched at his first day keynote  at the of OpenWorld 2019. 
 

 “Eliminate human labor and you eliminate human error,” Ellison said as  he introduced the new operating system adding that it provisions,  patches, tunes, and upgrades itself with little or no human  intervention, keeping the most critical part of the infrastructure  constantly running cutting down or eliminating downtime completely.
 

The Oracle CTO also introduced the free Oracle Cloud at OpenWorld,  saying that this free tier makes it possible for developers, students,  especially members of their own Oracle Design Tech (d.tech) high school,  tech organizations, and educators to explore the full functionalities  of its Autonomous Database (AD) by maximizing the abilities of  artificial intelligence and machine learning.
 

The free tier offer comes in two options. The first is called “Always  Free” and gives unlimited access to Oracle Cloud Services. It also  includes two Autonomous Databases, two Compute virtual machines, two  block volumes. Access to 500 million ingestion data points, 1 billion  data points for monitoring, and 1 million notification delivery options  as well as 1,000 emails per month. For storage and data, it also comes  with 10 GB object storage, one load balancer, 10 TB/month of outbound  data transfer.
 

The second “Free Tier,” comes with what is included in the first option  but adds $300 in credits for up to 30 days. This allows developers to  try additional services not included in the Always Free tier.
 

These additional services include access to developer applications  already available for utilization, testing or deployment. Both systems  are connected to Oracle’s Exadata Network sharing enterprise  functionalities as those used by Oracle’s big clients.
 

The company also announced the release of Java SE 13 (codenamed JDK 13). 
 

This update to what could be the most popular programming platform  reinforces Oracle’s continued commitment to accelerating innovation. Its  free tier announcement coming simultaneous with the release of the  update to Java, clearly shows the company’s interest in further  enhancing the developer community.
 

According to analysts at OpenWorld, Oracle JDK 13 enhances developer  productivity  because of better stability and security of the Java SE  platform. Moreover, the latest release has enhanced performance given  its two preview features. 
 

The JDK 13 release is the result of industry-wide development involving  open review, weekly builds and extensive collaboration between Oracle  engineers and members of the worldwide Java developer community via the  OpenJDK Community and the JCP,” said Georges Saab, vice president of  development, Java Platform at Oracle.
 

These preview features provides developers with a beta testing platform  but using fully-specified, fully-implemented programming features. This  was designed so that feedback can be gathered, programming correct  before being included as a standard part of the language. 
 

With over 2,800 sessions, 360 exhibitors, and 3,600 speakers and 11,000  attendees from more than 170 countries, Oracle OpenWorld is considered  to be the leading business and technology conference in the world. Category: InfoTech-Telecoms

Learn More

Portions of this report appeared in the Malaya Business Insight Information Technology page. 

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DATA SECURITY: THE MOST COMPELLING REASON TO MOVE TO ORACLE

By Rob Peterson>Brand Voice

SAN FRANCISCO, September 17, 2019—Oracle Chairman and CTO Larry Ellison (photo above) 

laid out his vision for the “world’s first truly autonomous cloud,” a vision that takes the concept behind trends such as self-driving cars and planes and applies it to cloud computing. 


The result is Oracle database, infrastructure, and other IT services that are more secure, reliable, flexible, and cost-efficient than competing cloud services.


During his opening keynote at Oracle OpenWorld on September 16, Ellison explained how the most important benefits from autonomous systems will come from eliminating human errors. In cars, eliminating such errors avoids accidents, he said. In technology, it eliminates common user errors that expose data to hackers.  


Ellison focused on two pillars of the company’s autonomous cloud strategy: Oracle Autonomous Database and Generation 2 Oracle Cloud Infrastructure. Oracle Autonomous Database, for example, leverages machine learning algorithms to automatically and continuously patch, tune, back up, and upgrade itself without manual intervention, all while the system is running.


“Artificial intelligence, machine learning, autonomous systems are so fundamentally different from what came before, it marks a new generation in computer technology,” he said.


Thousands of companies, including TaylorMade, OutFront Media, JASCI Software, Drop Tank, Henry Ford Health Systems, and Data Integrity, are turning to Oracle Autonomous Database to not only improve their security, but also boost performance, cut operating costs, and ultimately free their people to focus on higher-level business priorities, Ellison said at Oracle OpenWorld.


Oracle expects to add more than 1,000 Autonomous Database customers this quarter alone, and that pace of adoption is accelerating, he said.


Oracle is now looking to make it easier—and free—for anyone to see for themselves what an autonomous cloud is all about. Ellison announced an Always Free program for companies, developers, students—and anyone else who wants to experiment with its cloud services. That program includes two autonomous databases, each with 20 gigabytes of storage; two compute virtual machines, each with 1 gigabyte of memory; as well as gigabytes of block, object, and archive storage.


For customers who want or need to manage their Oracle Autonomous Databases in their own data centers for regulatory or other reasons, Oracle plans to offer Gen 2 Exadata Cloud@Customer starting in mid-2020, Ellison announced. This new offering, which functions exactly like Oracle Database running in the public cloud, will be much easier to install and use than the company’s Generation 1 Cloud@Customer, he said. Oracle engineers will perform a free upgrade.


Security Is Job #1

As for Oracle Cloud Infrastructure, on which Oracle Autonomous Database runs, the Generation 1 architecture was pay-per-use resource sharing—customers pay only for as much storage, compute, or network capacity as they consume. The main economic benefit of Oracle’s Gen 2 Cloud Infrastructure, Ellison noted, is its autonomous capability, which eliminates human labor for administrative tasks and thus reduces human error. That capability is particularly important in helping prevent data theft against increasingly sophisticated, automated hacks, he said during his keynote.


Ellison said the lack of autonomous capability in competing cloud databases is what may make data breaches more likely, potentially, exposing the data of millions of people to hackers. How so? Database administrators historically have been responsible for manually configuring databases and database servers and thus introduced human error, he said.


Competing service providers’ support policies are often very clear: As a customer, you maintain full control of your content and responsibility for configuring access to your subscribed services. “That’s on you,” Ellison said during his keynote. “In the Oracle Autonomous Cloud, when you use the Oracle Autonomous Database it configures itself. It's not possible for customers to make configuration errors because there are no pilots to make errors.”


Autonomous OS for an Autonomous Database

An autonomous database should run on an autonomous operating system, Ellison reasoned, thus the company’s introduction of Oracle Autonomous Linux, available now.


In fact, Oracle, which offered the first commercial database on Linux back in 1998, is developing all of its products—database, applications, middleware—on Oracle Autonomous Linux, which is designed for the extreme performance, scalability, and security requirements of cloud computing, he said.


Like Oracle Autonomous Database, Oracle Autonomous Linux features automatic provisioning, scaling, tuning, patching, and updating, as well as automatic threat monitoring, exploit detection, and remediation functionality.


Companies can migrate their IBM Red Hat Linux applications almost instantly to Oracle Autonomous Linux, where they run unchanged, Ellison said. What’s more, Oracle Autonomous Linux is included free with Oracle Cloud services, letting IBM Red Hat customers cut their Linux support bills to zero, he said.

“When you use Oracle Autonomous Linux in the cloud, the price is just right: It's free,” Ellison said. “So if you're paying IBM, you can stop.”


One Database, Two Deployment Options

Turning back to Oracle Autonomous Database, Ellison noted that Oracle offers two deployment options: Shared (the simplest and lowest-cost option) and Dedicated (which provides customers with their own private cloud database, running on isolated Oracle Exadata servers).


Ellison also noted another major Oracle advantage over AWS: Oracle provides one converged database that’s able to handle all data types. In contrast, AWS offers as many as eight different specialized databases to handle different data types—each requiring separate teams with specialized skills, each with its own security model, and each with its own set of procedures for implementing high availability and elastic scalability, he said.


In addition to being costly to manage, AWS’s myriad database options limit application security, availability, and scalability to its weakest option, Ellison said.


“It's counter to fundamental trends in the digital world,” he said. “Your smartphone now is a camera and a calendar and a messaging system…. We had the same idea at Oracle: a converged system.

The Oracle Cloud

Oracle Cloud Infrastructure has reimagined Cloud for the most important applications enterprises. It runs with a Generation 2 offering that has consistent high performance and unmatched governance and security controls.

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FULL REPORT: ORACLE MEDIA DAYS

By Michael Hickins

Oracle CEO Mark Hurd on May 1, 2019 spoke to reporters at Oracle Media Days about how the company has taken the pole position in the business cloud apps race. He said Oracle will continue to build on its gains in the cloud market through the holistic suites it offers as an alternative to point solutions, and as a company with a history of providing technology both on-premises and through the cloud.


He also said Oracle is proving popular with customers by offering emerging technologies such as artificial intelligence, machine learning, and blockchain as features in existing technologies rather than as separate products.


According to Hurd, Oracle will continue benefiting from its legacy customers’ migration to the cloud—a process that is likely to play itself out for a number of years—and by taking market share from smaller vendors who either no longer support their products, or don’t have a clear cloud migration strategy.


“The business apps sector is highly fragmented, but Oracle is growing faster than the market and we are well-positioned to take the lion’s share,” he said.


Hurd said customers will benefit greatly by moving to the cloud, which will allow them to spend more on innovation. “B2B tech is trying to take care of its technical debt it’s built up over the last few decades and trying to clear out its technical debt that’s evolved in its hardware, software, configurations and data center,” he said.


Other key Oracle executives and customers also spoke and made themselves available for questions from reporters in the room.


Driving Growth in the Cloud

Driving During a panel discussion featuring a number of Oracle cloud apps customers, Norman Fray, SVP and Chief Accounting Officer for workforce solutions company TrueBlue, said that his company uses cloud technology to help drive revenue growth.


“Part of the growth strategy for our RPO, our recruitment process outsourcing, is going global,” he said. “Customers are saying that it’s great that you satisfy us in North America, but we need you to help with staffing around the world. One of the reasons we chose Oracle is that we know that you’ll take us wherever we need to go around the world. This will certainly enable our growth.”

In response to being asked whether the cloud enables innovation, he said, “That’s a resounding yes.”


The Threat Landscape and Oracle’s Trusted Security Strategy

Edward Screven, Oracle chief corporate architect, explained why cloud vendors like Oracle will be key to defending corporate and personal data. “Government and businesses can’t be expected to out-innovate cyber-attackers on their own,” he said. “That’s our job. We can build data centers and secure data at scale more efficiently than any individual customer.”


He noted that “AI and machine learning in the Oracle Cloud can detect and automate responses to unusual activities, helping protect customers from internal and external threats.”

“We can patch with zero downtime, and this is fundamentally different to what is offered by other cloud vendors,” he added.


“Oracle is a security company and always has been,” he said.


Andrew Mendelsohn, EVP, Database Server Technologies, Oracle, and Steve Daheb, SVP, Oracle Cloud, spoke about the Oracle Autonomous Database.


"Emerging technologies are permeating every aspect of life,” Daheb said. “We’re seeing self-driving cars, we’re seeing precision medicine, we’re seeing smart cities. We’re at a tipping point where enterprises are starting to outpace consumers in the adoption of emerging technology.”

Andy Mendelsohn noted that “If you talk to CIOs and CTOs today, they’ll all tell you that we’re transforming to be a data-driven enterprise—100% will tell you that. But if you go on-prem, they have data all over the place. Their data scientists can’t find the data, they don’t know where it is, they don’t know how to move it to where it’s useful. That’s something we address with our autonomous database. They’ll have a metadata catalog that shows where the data is, and they just want to run some analysis on it. They don’t want to do the plumbing. They just want to do something useful with the data.”


Oracle's next generation Cloud infrastructure

Kyle York, VP, Product Strategy, Oracle Cloud Infrastructure, and Rahul Patil, SVP, Software Engineering, Oracle Cloud Infrastructure, spoke about the characteristics of Oracle’s next-gen cloud.

"We reinvented the cloud, so that customers don’t have to reinvent their applications,” Patil said. “Most other cloud vendors require customers to rewrite or rearchitect their applications.”

“The company that is trusted with the most data will win—and that’s why Oracle will win, because our customers have their mission-critical information on Oracle,” he added.

Oracle Media Days

Is a two -day event for reporters globally to cover the company and its technology and business updates. 


For this second Oracle Media Days event techsauceph.com was invited to represent the Philippine information technology media.


This report by Micheal Hickins also appears in his Oracle Blog. Click the box below to find out. 

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YACHT RACING SHOWCASES ORACLE'S TECH PROWESS

Raymond G.B. Tribdino

Oracle-Team USA Sail GP at the San Francisco Bay
 

ONE thousand two hundred sensors, four hundred data points going into a data feed every millisecond, sent wirelessly through a low latency connection into the Oracle Cloud where the data is processed and distributed back to the skipper and crew of the boats at SailGP.


This is the unseen backend of the SailGP F50 catamaran, connected by robust electronics and supercharged by various database technologies.  These carbon fiber, hyrdafoil equipped boats practically flies off the waves. At a svelte 50 feet long these boats weighs nearly 2 tons and has a 78-foot mast with what is an equivalent of an airplane wing for the main sail.  Designed by physics and motivated by human power the boat can multiply the windspeed and travel faster than the moving air that pushes the boat around. 


The F50 catamarans are data-generating monsters. During each 16 minutes race, the thousands of sensors attached to boat parts 45 megabits of data over a 100-mbps wireless LTE network to an Oracle Exadata machine onshore. That means a small cellular site is literally built into the boat. From there the data is uploaded to the Oracle Cloud for further analysis and distribution.


That data is used for many things—from knowing exactly the position of a boat relative to other boats to each one knows what is happening to the competition. It also gives fans a rich feed of information on the SailGP mobile app and on SailGP.com—a full TV broadcast ready for annotation and information for on-screen graphics and analysis right to the nitty gritty for fans to watch. And like a sci-fi movie, it lets teams monitor their athletes’ heart rates and track their movements on the boat.


Since users can watch a live feed of each race and hone in on a range of stats for individual teams: current speed, time to mark, ride height, and VMG (velocity made good, indicating velocity in an upwind or downwind direction) fans are literally on the boat with the crew. The “layout” portion of the app lets users isolate the stats of two teams during the six-team race. The app also explains common sailing terms—knots, the pitch and roll of the boat, and so on—and provides video footage of prior races.


Video from two cameras on each of the boats is handled separately from all of the other data. It’s uploaded via a 2-gbps link to an overhead helicopter, sent to a local base station, and then transmitted via fiber optic link to a data center in London, where it’s processed and loaded into the Oracle Cloud for use by the London-based TV studio for live broadcast. 


Oracle’s Founder Larry Ellison is a huge sailing and sports fan. Oracle’s Cloud computing systems have been used in motorsports and in improving customer experiences for Yamaha buyers in the USA. The company has had direct sponsorships in Formula One racing too.

What is SailGP?

SailGP redefines sailing 

SailGP is an annual, global championship featuring bold, cutting-edge technology and awe-inspiring athleticism.


For 2019, SailGP is held for the first time in the U.S. And the  chappy seas and deep berths of the San Francisco Bay will witness the thrilling racing.


Six national teams, Australia, China, France, Great Britain, Japan, and the United States, will battle it out in completely identical, 50-foot catamarans with retreacting hydrofoils. These super yachts are capable of breaking the 50-knot speed barrier. 


Behind all the power and design tech that went into these racing craft is Oracle's technology to connect ships to their crews, analyze and share information real time. 

Deploying Oracle’s winning Cloud apps strategy

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Day 1@at Oracle Media Days

Report by: Raymond G.B. Tribdino


(In photo: Mark Hurd, CEO, Oracle)


SAN FRANCISCO, May 1—When Oracle set out on its ambitious goal to create the second-generation Cloud infrastructure, it rearranged the whole business application landscape. It has seeded its Enterprise Cloud, uprooting traditional multi-tiered enterprise applications, and planting high-performance workloads with its modern, not just automated, but autonomous databases.


Oracle CEO Mark Hurd in an audio conference with select technology and business journalists at the Oracle Media Days gathering reiterated the company's focus on this goal. This time he said that the strategy is on further developing business apps. In the short session he reiterates Oracle’s business strategy—to win the apps battle. 


At the Oracle OpenWorld 2019 in Singapore this strategy was already revealed--showing how Oracle's partnerships (and even their mergers and acquisitions) have pushed business apps development. Hurd put a lot more emphasis on natively developed apps while aggressively taking competitors’ share. To do this, Oracle will maximize its assets and strategies which, as Hurd put it, "our competitors can’t match."


Gaining more share in the enterprise SaaS space has been partially achieved by the continued expansion and growth of Netsuite. Many companies are migrating their workloads to the Cloud because of the sensibility of SaaS not only as a solution but also an expense-versus-investment proposition. 


As Oracle's Cloud integrates functions into its apps so customers can immediately get business value for certain use cases right away. This movement from on-prem to full Cloud (or even hybrid) leaves only policy and regulation as barriers to full migration. Examples of these businesses with regulatory issues include financial services, pharmaceutical and health.


Hurd also points out how Oracle takes a different approach to delivering emerging technologies such as AI and machine learning, industrial Internet, and blockchain into its products. 

Netsuite multiplies Oracle business tenfold

Oracle acquired ERP technology provider Netsuite 3 years ago and IT analysts were asking if the reason for the acquisition was to quickly move the traditionally platform-based technology provider into the Cloud.


No one in either of the organizations in the now Oracle-Netsuite group confirmed not denied this theory. However, looking at the spurt in Oracle and in Netsuite as separate entities in the marriage the movement from its traditional line of business into the Cloud and business apps based strategy quickened with the merger.


The acquisition has significantly expanded Oracle's position in the ERP market. The merger is the largest ERP vendor today. It has 16,000 customers now after being in the business of Cloud ERP for 20 years. 


Hurd, in the same audio conference mentioned that Netsuite contributed to the tenfold growth of Oracle. This refers to the company's 10-point increase in its year-on-year growth.


“Over the last 3 years we have gained more market share in SaaS than anyone else,” Hurd said, referencing to the massive growth of Netsuite, as part of the whole Oracle ecosystem. He also said that the transition of Oracle to the Cloud by incorporating NetSuite also gave the company "access to the smartest programmers writing the code for what is now the most successful enterprise software."

Shifting the business applications landscape

TRANSITIONING from static, on-premise platforms to the dynamic environment of the Cloud is now benchmarked by the speed and accuracy of this migration. In most cases, the use of business applications hastens this movement by easing the migration process. 


But management acceptance also affects implementation.


“Once baby boomers retire, digital natives come in. They are younger and understand better how the digital world works. They will initiate that rapid migration to the Cloud,” Rebecca Wetterman, Vice President at Nucleus Research said, pointing out that it is the millennial’s competencies and familiarity with the Cloud and its surrounding technologies that makes the transition easy and not a cultural or social shift that will trigger it.


“Apps and the Cloud, these are what the digital natives are used to," she explained. 

Growing CyberThreats Need Advanced Security Defenses

Policy makers, C-Suite executives believe US should invest more in advanced cybersecurity technology

Photo (on the right). The start of Oracle Media Days in Oracle's Menlo Park headquarters in San Francisco.


REDWOOD SHORES, Calif., May 1, 2019 — The majority of C-Suite executives and policy makers in the United States believe investing in security software, infrastructure and emerging technologies is critical to protecting U.S. data from growing cybersecurity risks, according to a newly released survey. 


Asked what would make the U.S. government better equipped to secure data, 51 percent of C-Suite executives and 62 percent of policy makers cite investing in IT/security infrastructure; 59 percent of the C-Suite and 60 percent of policy makers cite investing in security software. When it comes to their own security investments over the next 24 months, 44 percent of C-Suite executives and 33 percent of policy makers plan to purchase new software with enhanced security; and 37 percent and 25 percent, respectively, plan to invest in new infrastructure solutions to improve security. 


The report, “Security in the Age of AI” detailing the views and actions of C-Suite executives, policy makers and the general public related to cybersecurity and data protection, was released today by Oracle. 


In addition, both C-Suite executives and policy makers rank “human error” as the top cybersecurity risk for their organizations. However, in the next two years, they are choosing to invest more in people—via training and hiring—than in technology, such as new types of software, infrastructure, and artificial intelligence (AI) and machine learning (ML), which is essential to advancing security and significantly minimizing human error. Only 38 percent of C-Suite executives and 26 percent of policy makers plan to invest in AI and ML to improve security in the next 24 months. 


“We are at a critical juncture in our cybersecurity journey, as more decision makers in the public and private sector recognize the benefits of investing in next-generation technology designed for security to make progress on addressing previously intractable threats, instead of relying solely on people or legacy technology,” said Edward Screven, Chief Corporate Architect at Oracle. “That said, there is a delta between what C-Suite executives and policy makers think is best for America’s cyber future and the actions they are taking for their own organizations, indicating a greater need for business and government to understand how and why next generation technologies are so critical for their own cyber defenses.” 


Queried about what their organization has done over the past five years to improve security, both C-Suite executives and policy makers said they had upgraded existing software (60 percent and 52 percent respectively) and trained existing staff (57 percent and 50 percent respectively). Just over half (54 percent) of C-Suite executives and 41 percent of policy makers have purchased new software with enhanced security features, with 40 percent of C-Suite executives and 27 percent of policy makers having invested in new infrastructure solutions. 


Technology Industry Faces Great Threats and Responsibilities

As for what they perceived to be the greatest security threat to the technology industry, attacks by foreign governments was ranked highest by respondents (C-Suite 30 percent; policy makers 37 percent). Seventy-eight percent of C-Suite executives, 75 percent of policy makers and 64 percent of the general public believe the tech industry is well equipped to protect data. Additionally, 79 percent of C-Suite executives and policy makers, and 64 percent of the general public trust the technology industry to behave responsibly and in the best interests of the American public, as it relates to data security. Interestingly, only one in three C-Suite executives (34 percent) and policy makers (32 percent) think it is the government’s responsibility to protect consumer data, highlighting the critical role that the technology sector has to play in keeping U.S. data protected. 


“While the government has an important role to play in keeping America’s data safe, today’s increasingly dangerous cybersecurity landscape means it can’t be expected to out-innovate attackers on its own. That’s our job,” said Screven. “The U.S. government and businesses will need to rely on the technology sector more to advance the nation’s cyber defense. We can build data centers, hire talent and secure data at scale more efficiently than any one individual customer can.”


Artificial Intelligence and Its Impact on Security

Only 33 percent of C-Suite executives and 20 percent of policy makers adopt and implement AI and ML to its fullest potential, yet they strongly believe autonomous technologies powered by AI and ML will improve the way they protect and defend against security threats. 


“For the past several years, our R&D efforts have been focused on ways to out-innovate the most sophisticated security threats we could imagine. That's why Oracle Cloud Infrastructure was rebuilt with separation between application and security processing and designed to run the Oracle Autonomous Database. The Oracle Autonomous Database uses AI to deliver the world’s first and only self-driving, self-securing and self-repairing database that repairs, patches and updates itself,” Screven added. “These and other Oracle cloud security technologies based on machine learning can become the cornerstone of an organization’s cybersecurity defense strategy.”


In addition to benefiting the state of data security in the U.S., the majority of C-Suite executives (88 percent), policy makers (89 percent) and the general public (77 percent) believe autonomous technologies will also positively impact the U.S. economy, with “increased productivity” cited as the top benefit. 

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MICROFINANCER DEPLOYS TECH TO IMPROVE RURAL WOMEN'S LIVES

Riverbed Media Office

Negros Women for Tomorrow Foundation leverages Riverbed solution to connect over 120 branch sites and expand access to innovative financial services in remote areas, improving user experience and helping women move out of poverty 

For more information about how Riverbed customers are delivering powerful human experiences see: https://www.riverbed.com/human-experience/ #HumanExperience


TECHNOLOGY provider Riverbed recently announced that Negros Women for Tomorrow Foundation (NWTF), one of the Philippines’ oldest and largest microfinance institutions, is advancing the human experience in the digital world through its next-generation infrastructure. The solution transforms the way NWTF connects its clients to convenient, secure financial services, and to deliver a digital experience on par with larger commercialized banks. NWTF is an NGO that helps women in the country – particularly in rural communities - move out of poverty and achieve self-sufficiency and self-reliance through microloans.


NWTF’s legacy network was challenged with limited growth, agility and low digital performance; there was also limited visibility into what was happening in the network – any changes to the network had to be done manually, resulting in higher costs. As a result, the organization was limited in its ability to expand its life-changing services to reach women and communities that needed it the most. 


The Riverbed solution provides NWTF with both SD-WAN and application acceleration capabilities to drastically simplify networking, improve visibility and control over IT infrastructure and accelerate the performance of applications and digital services, resulting in significant improvements in agility and user experience, while cutting cost. Achieving a more stable, reliable and secure network has enabled the non-profit to open more branches in rural areas with limited connectivity, enabling them to reach more people in need of their services. 


“Connectivity in rural Philippines is spotty and unreliable at best - only 40-45% of the communities NWTF serves has a stable internet connection,” explained Raymond Serios, Assistant Director, Negros Women for Tomorrow Foundation. “Providing our clients with access to life-changing financial services required a fundamental rethink of our network. We chose to partner with Riverbed on the journey because of their market leadership as well as their simple, intelligent approach to modern networking: combining the capabilities of SD-WAN, application acceleration and visibility into a single solution and make it incredibly easy to manage.”


NWTF employees, nearly 3,500 people, serve close to 450,000 clients, and they operate in more than 150 branches across 10+ islands in the Philippines. NWTF realized the necessity to give their clients in rural areas secure access to convenient financial services, and also provide a digital experience on par with the big commercialized banks – including access to mobile banking digital services – in order to help them achieve self-sufficiency. 


“Beyond the technical benefits, the Riverbed solution and the support we received from the team along the way have been instrumental in empowering us in our mission to help lift our clients out of poverty,” said Serios. “They were there every step of the way – from implementation to support to traveling to the furthest corners our operation to help us deliver an amazing experience to our clients.”


LinkedIn: Filipino Microfinance Institution Deploys SD-WAN to Boost Network Reliability and Improve the Lives of Women in Rural Communities: https://rvbd.ly/2XlCmAj

View Video: Helping Families Overcome Poverty for a Brighter Future


About Riverbed

Riverbed, The Digital Performance Company™, is united in our purpose of Advancing the Human Experience in the Digital World.  Behind every digital experience is a human one, and Riverbed enables organizations to measure digital experiences and maximize digital performance so they can deliver better and more powerful human experiences— for customers, employees, partners, patients, and citizens. Riverbed’s Digital Performance Platform includes a combination of Digital Experience Management and Next-Generation Infrastructure solutions that ensure superior digital and user experiences, provides new levels of operational agility and accelerates business outcomes. Riverbed’s 30,000+ customers include 100% of the Forbes Global 100. Learn more at riverbed.com

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VST-ECS appointed as Riverbed Technology’s new PH distributor

VST-ECS Media Office

In photo: Riverbed Country Sales Manager Jimbo Figueroa (4th from left) presents a plaque of distributorship to VST ECS Phils. Inc President & CEO Jimmy Go (center), joined by Riverbed Regional VP for Sales Benny Lim and other executives from Riverbed and VST-ECS Phils Inc. 


RIVERBED Technology, The Digital Performance Company, announced on Tuesday that it has signed a strategic distribution partnership with local ICT distribution powerhouse VST ECS Phils., Inc., (formerly MSI-ECS Phils., Inc) in a bid to strengthen its local market presence and accelerate growth for its portfolio of Digital Experience Management and Next-Generation Networking solutions in the region.


As the Digital Performance leader, Riverbed helps businesses gain actionable insights into users’ digital experience, achieve operational agility by transforming networks, and dramatically accelerate business performance and outcomes. 

VST ECS Phils., Inc., is a leading ICT distributor with an extensive channel network nationwide. The partnership will allow VST ECS to carry The Riverbed Digital Performance Platform and offer it across its channel partners to ensure that digital experience management technologies and next generation infrastructure solutions are within reach of its target customer and industries. 


According to VST-ECS Phils., Inc., President and CEO Jimmy Go, the appointment as Riverbed’s local distributor will not only enhance the scope of VST-ECS portfolio but also renew the commitment to build the Riverbed brand in the local market by providing a range of value-added services, lead-generation initiatives, and marketing activities. 


“In a time when digital transformation has begun to translate into growth for many businesses in Philippines, getting the digital and end user experience right has never been more important,” said Bjorn Engelhardt, Senior Vice President, Asia Pacific and Japan at Riverbed Technology. 


“The combination of MSI-ECS’s extensive channel network, talented workforce and deep understanding of local market dynamics will enable us to more effectively bring to market the Riverbed Digital Performance Platform, creating more opportunities for businesses to capitalize on their digital investments,” he added. 


For the past 20 years that VST ECS Phils., Inc. leads the ICT distribution industry, it has always focused on partnering with brands that represent innovation, quality, and business transformation. This is to ensure that its channel partners are given only the best product and solutions offerings. Its new partnership with Riverbed will add a new dimension to its current offerings and underscore its market position as a distributor of powerful solutions that solve even the most complex IT problems. 

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MDI celebrates 30 years, commits support to PH enterprises

Gregory E. Bautista

PHOTO ABOVE: 30 years of digital transformation. (From left to right) MDI executives Dr. William Yu, Chief Technology Officer; Myla Villanueva, Chief Executive Officer and Peter Laud, Chief Customer Officer for Telco & Banks at the press conference for the company’s 30th anniversary. (Photo by Manolet Santiago, Malaya Business Insight)


LAUNCHED in 1988, MDI was a startup before the word was fashionable and began digitally transforming companies before the phrase was even coined. The company recently celebrated its 30th anniversary and renewed its commitment to be a partner of leading enterprises as they introduce innovations to elevate the total experience of their stakeholders. 


The company is a pioneer of digital transformation in the Philippines, MDI celebrates its 30th anniversary with a renewed commitment to be a partner of leading enterprises as they introduce innovations to elevate the total experience of their stakeholders. 


“MDI began its legacy 30 years ago when we were providing solutions for computing, network, information security and infrastructure and services for our partners,” says Myla Villanueva, Chief Executive Officer of MDI. 


Since its establishment just at the dawn of the computing and Internet age, it has become one of the most trusted names in enabling digital transformation for the country's top telecommunications companies, financial institutions, manufacturing and BPO firms, and government agencies.


“We have quickly evolved to be a technology company that helps organizations in their digital transformation by seamlessly integrating their operations and brand aspirations through technology. Today, we are excited to aid more businesses in their quest to transform their ways of doing work though technology,” Villanueva added.


Seamless integration of brand aspiration and business operations

Recently, MDI received recognition from Unionbank of the Philippines, for the successful digital transformation project which the technology company spearheaded—The Ark. MDI was able to incorporate technology and design thinking to build the first fully digital bank branch in the country. Completed in less than a year, MDI spearheaded the project from concept to execution.


“Whenever we engage with partners, we always make it a priority to harmoniously integrate the physical assets, digital assets and their brand aspirations to create powerful customer experiences. This philosophy and framework has allowed us to have a more holistic approach when it comes to providing transformation solutions for our partners,” says Peter Laud, Chief Customer Officer of MDI. 


MDI also has an extensive portfolio of partners which include telecommunications companies, financial institutions, manufacturing and BPO firms, and government agencies, including Globe, Manila Water Company, PNB, Smart and Petron, to name a few.


Wired to provide

As a technology company, MDI is focused on providing services namely: Cloud, Big Data Analytics, API Microservices, Security and Managed Services. Throughout the years, MDI has been able to equip its clients with resilient and effective technology, tools and services in computing allowing their clients to maximize performance and improve efficiency to minimize disruption in business operations.


“At MDI, we ensure that we are able to recommend the most suitable solutions for our different partners so we may be able to enhance their operations, and ultimately, be able to elevate the user experience of their customers and employees,” says Dr. William Yu, Chief Technology Officer of MDI.


MDI has been successful in providing end-to-end solutions for its different partners with their network of IT solution providers. Under their wing, they have the likes of Google’s Apigee, Cloudera, Dell EMC, IBM, Juniper, Red Hat and VMWare to assist them in introducing solutions and extending the right tools and resources for their partners.


At the same time, MDI takes pride in their team of technological experts who have the latest certification in the various solutions they recommend and implement. 


Recently, MDI received recognition from Unionbank of the Philippines, for the successful digital transformation project that the technology company spearheaded—The Ark. MDI was able to incorporate technology and design thinking to build the first fully digital bank branch in the country. Completed in less than a year, MDI spearheaded the project from concept to execution.


“Whenever we engage with partners, we always make it a priority to harmoniously integrate the physical assets, digital assets and their brand aspirations to create powerful customer experiences. This philosophy and framework has allowed us to have a more holistic approach when it comes to providing transformation solutions for our partners,” Peter Laud, Chief Customer Officer of MDI explained.


The company has also been successful in providing end-to-end solutions for its different partners with their network of IT solution providers. Under their wing, they have the likes of Google’s Apigee, Cloudera, Dell EMC, IBM, Juniper, Red Hat and VMWare to assist them in introducing solutions and extending the right tools and resources for their partners.


“At MDI, we ensure that we are able to recommend the most suitable solutions for our different partners so we may be able to enhance their operations, and ultimately, be able to elevate the user experience of their customers and employees,” Dr. William Yu, Chief Technology Officer of MDI concludes.

About MDI

Launched in 1988, MDI has become one of the most trusted names in enabling digital transformation across enterprises in the Philippines. 


The company has secured its position as market leader in spearheading innovation for the country's top telecommunications companies, financial institutions, manufacturing and BPO firms, and government agencies through the deployment of next-generation technology, best-of-breed automation processes, and efficient end-to-end solutions. 


Backed by 30 years in the information technology industry, MDI collaborates closely with its partners to design, integrate, and maintain infrastructure for cloud computing, network and security, big data analytics, and managed services. 

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MicrofinanceR Deploys SD-WAN IMPROVES RURAL Women's LIVES

Riverbed Media Office

RIVERBED announced recently that Negros Women for Tomorrow Foundation (NWTF), one of the Philippines’ oldest and largest microfinance institutions, is advancing the human experience in the digital world through next-generation infrastructure from Riverbed. The solution transforms the way NWTF connects its clients to convenient, secure financial services, and to deliver a digital experience on par with larger commercialized banks. NWTF is an NGO that helps women in the country – particularly in rural communities - move out of poverty and achieve self-sufficiency and self-reliance through microloans.


NWTF’s legacy network was challenged with limited growth, agility and low digital performance; there was also limited visibility into what was happening in the network – any changes to the network had to be done manually, resulting in higher costs. As a result, the organization was limited in its ability to expand its life-changing services to reach women and communities that needed it the most. 


The Riverbed solution provides NWTF with both SD-WAN and application acceleration capabilities to drastically simplify networking, improve visibility and control over IT infrastructure and accelerate the performance of applications and digital services, resulting in significant improvements in agility and user experience, while cutting cost. Achieving a more stable, reliable and secure network has enabled the non-profit to open more branches in rural areas with limited connectivity, enabling them to reach more people in need of their services. 


“Connectivity in rural Philippines is spotty and unreliable at best - only 40-45% of the communities NWTF serves has a stable internet connection,” explained Raymond Serios, Assistant Director, Negros Women for Tomorrow Foundation. “Providing our clients with access to life-changing financial services required a fundamental rethink of our network. We chose to partner with Riverbed on the journey because of their market leadership as well as their simple, intelligent approach to modern networking: combining the capabilities of SD-WAN, application acceleration and visibility into a single solution and make it incredibly easy to manage.”


NWTF employees, nearly 3,500 people, serve close to 450,000 clients, and they operate in more than 150 branches across 10+ islands in the Philippines. NWTF realized the necessity to give their clients in rural areas secure access to convenient financial services, and also provide a digital experience on par with the big commercialized banks – including access to mobile banking digital services – in order to help them achieve self-sufficiency. 


“Beyond the technical benefits, the Riverbed solution and the support we received from the team along the way have been instrumental in empowering us in our mission to help lift our clients out of poverty,” said Serios. “They were there every step of the way – from implementation to support to traveling to the furthest corners our operation to help us deliver an amazing experience to our clients.”


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Negros Women for Tomorrow Foundation leverages Riverbed solution to connect over 120 branch sites and expand access to innovative financial services in remote areas, improving user experience and helping women move out of poverty 


  

Riverbed®, The Digital Performance Company™, is united in our purpose of Advancing the Human Experience in the Digital World.  Behind every digital experience is a human one, and Riverbed enables organizations to measure digital experiences and maximize digital performance so they can deliver better and more powerful human experiences— for customers, employees, partners, patients, and citizens. Riverbed’s Digital Performance Platform includes a combination of Digital Experience Management and Next-Generation Infrastructure solutions that ensure superior digital and user experiences, provides new levels of operational agility and accelerates business outcomes. Riverbed’s 30,000+ customers include 100% of the Forbes Global 100. 


Learn more at riverbed.com